Shipping policy

Processing Information

All orders are processed within 3-7 business days for non-customized products. Custom artworks are processed within 10+ business days after payment is made in full (digital portraits) or the deposit is paid (for graphite and pastel portraits only). Digital portraits will be completed and files will be sent (following your approval of the finished product) within 10 business days. For graphite and pastel portraits, there is an estimated  1 - 6 week window from booked start date to portrait completion. Please note this time frame is also dependent on how many orders are placed before your order; commissions are processed and completed in chronological order. Once you have approved of the final portrait and when the remaining balance is paid, your order will then be shipped. 

 

Shipping Information

Shipping is available within the US only at this time. First class shipping is offered on all orders; priority mail may be purchased at an additional cost for commission pieces only. Once your order has shipped, you will receive a confirmation email with a tracking number to the email address you provided at time of checkout (with the exception of sticker purchases). Stickers are shipped free and are sent via letters therefore no tracking number is provided; often they are processed and sent out at the same time or faster than a package.

Although I make every effort to ensure artwork and commissions are packaged safely, I am not liable for any issues (i.e., mishandling, damage, or failed delivery by the shipping service) that may occur during the delivery process. Additionally, please be aware that transit delays due to things like severe weather, holidays, the pandemic, courier transit errors, etc. are not within my control. While I will try my best to help in these situations, I am not responsible for lost or stolen packages delayed in transit.

By processing your payment and completing an order through the Site, you accept the above mentioned terms and conditions relating to shipping and delivery for your order.